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Make A Claim For Cancellation

Having to claim because you’re unable to go on your trip can be stressful. Before making a claim, find out what the next step is for you by answering the questions below.

Once you’ve completed this and are ready, make a claim easily using our online form below.

1 of 4 - Are you claiming because you haven’t been able to go on your trip?

Yes

No

2 of 4 - Is your cancellation claim as a result of COVID-19?

Yes

No

3 of 4 - Have you read your policy wording to see what you are covered for?

Your policy wording would have been sent with your purchase confirmation via Email or Post. Copies of policy wordings are also available from the insurance provider’s website. Within the Policy Wording read your cancellation coverage which is sometimes worded as "If you are unable to go on your trip". It’s important that you know whether your covered before making a claim.

Yes

No

4 of 4 - Have you contacted your travel provider, such as your tour operator, airline, or travel agent?

Most travel agents, tour operators and airlines will offer alternative travel dates, or refunds, and so we recommend that you speak to them to see what options might be available to you. If you submit a claim before checking elsewhere your claim may not be processed straight away and you will be asked to explore all other avenues in the first instance, which will of course slow down your claim significantly Visit our FAQs for more details.

Yes

No

Making your claim

What information will I need to provide?



Make a claim online

Please click here to start the claims process