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Make A Claim For Your Lost, Stolen Or Damaged Possessions

This includes baggage delays and emergency travel documents

However it happens, being without your personal possessions whilst away can disrupt your trip.
To help you make a claim, answer the following questions.
Once you’ve completed this and are ready, make a claim easily using our online form below.

1 of 2 - Have you read the policy wording to see what you’re covered for?

Your policy wording would have been sent with your purchase confirmation via Email or Post. Copies of policy wordings are also available from the insurance provider’s website. Personal possessions coverage could include scenarios such as;

  • Your checked-in baggage is delayed by a time specified in your policy wording
  • Your valuables or other possessions are lost, stolen or accidently damaged
  • If cash or event tickets are lost or stolen
  • If you need emergency travel documents

Yes

No

2 of 2 - Have you obtained a local independent written report of the loss, theft or delay?

For the loss or theft of personal money or travel documents, this must be a police report. For baggage delays written confirmation from your transport provider is needed including the date and time the baggage was returned, if at all.

Yes

No

Making your claim

What information will I need to provide?



Make a claim for Personal Possessions

Please click here to download your form